REFUND & RETURN POLICY

(Mussel Point General Trading LLC brand Yalı Beyi Gourmet– United Arab Emirates)

Last updated: 23.01.2026

At Mussel Point General Trading LLC - Yalı Beyi Gourmet, we take pride in delivering high-quality

delicatessen and perishable food products. Due to the nature of our products, the following Refund

& Return Policy applies.

1. Perishable Goods

• All food products sold on our website are considered perishable goods.

• Returns, refunds, or exchanges are not accepted once products have been delivered

successfully.

2. Exceptions

Refunds or replacements may be considered only in the following cases:

• Incorrect product delivered

• Product damaged at the time of delivery

To be eligible:

• We accept retuns within 24 hours of receipt, only if their delivery packaging has not

been opened or the products are damaged or wrong product.Please notify us and

return the box in its original packaging.In such instances , we will endeavour to

send you another or refund the payment.We can only accept returns of products

that have not been tampered with, are sealed and remain in the original

packaging.If all these conditions are met , please ship your products back to us

using a registered courier service and we will issue a full refund.Please not that we

reserve the right to refuse any returned shipments if the product has been used or

tampered with.Shipping & Handling fees are non – refundable.

• Clear photographic evidence must be provided.

• Products must not be consumed or altered.

3. Non-Refundable Situations

Refunds will not be issued for:

• Change of mind

• Taste preferences

• Improper storage after delivery

• Failure to be available at the delivery address

• Delivery delays caused by external factors4. Order Cancellations

• The order can be cancelled within half an hour.The refund will be processed via

your original payment method.

• Same-day and chilled deliveries are non-cancellable after confirmation.

5. Refund Process

• Refunds will be done only through the Original Mode of Payment

and will be processed within 10 to 45 days depends on the issuing bank

of the credit card.

• Delivery fees are non-refundable.

6. Third-Party Delivery Services

If delivery is handled by a third-party service, Mussel Point General Trading LLC - Yalı Beyi Gourmet

is not responsible for delays or service disruptions beyond our control.

7. Contact Information

For refund-related inquiries, please contact:

Company Name: Mussel Point General Trading LLC – Yalı Beyi Gourmet

Phone: +971 4 576 9055